nb77 Privacy Policy

1 Introduction

nb77 ("nb77", "we", "us", "our") operates the online casino and sports betting platform available at https://nb77.io. We are committed to protecting the privacy and personal data of all users ("you", "your") who access or register on the nb77 platform, including users based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

This Privacy Policy sets out, in clear and plain English, the types of personal data that nb77 collects from users, the purposes for which that data is processed, the legal grounds on which we rely to process it, how long we retain it, and the rights that you hold in relation to your personal data. This policy applies to all personal data collected through the nb77 website, mobile interface, customer support channels, and any other services operated under the nb77 brand.

This Privacy Policy should be read in conjunction with the nb77 Terms & Conditions and the nb77 Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller

For the purposes of applicable data protection legislation, nb77 is the data controller responsible for your personal data. As data controller, nb77 determines the purposes and means by which your personal data is processed. All data protection enquiries, access requests, and complaints should be directed to nb77's support team at [email protected].

nb77 is an internationally licensed gaming platform. While nb77 serves users in Bangladesh, the platform operates under an international gaming licence and processes data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, accuracy, integrity, and confidentiality.

3 Data We Collect

nb77 collects the following categories of personal data from users, depending on the nature of your interaction with the platform:

4 How We Collect Data

nb77 collects personal data through the following channels:

• Direct submission: Data you provide voluntarily when creating an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or responding to surveys and promotions.
• Automated technologies: When you access nb77, our platform automatically collects Technical Data and Usage Data through server logs, cookies, and similar tracking technologies. See Section 8 (Cookies & Tracking) for full details.
• Third-party game providers: Our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may share limited gameplay event data with nb77 for the purpose of resolving disputes, verifying game outcomes, and maintaining platform integrity.
• Payment service providers: bKash, Nagad, and Rocket provide nb77 with transaction confirmation data (including wallet numbers and transaction reference codes) necessary to process deposits and withdrawals. nb77 does not receive full mobile banking credentials from these providers.
• Fraud detection services: nb77 uses automated fraud detection systems that may process Technical Data and Gaming Data to identify unusual patterns of activity. These systems do not make fully automated decisions about account closure without human review.

5 How We Use Your Data

nb77 uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and managing your nb77 account, verifying your identity, and providing access to platform features.
• KYC and compliance: Verifying your identity and age (21+) in accordance with our responsible gaming obligations and anti-money-laundering requirements.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket in Bangladeshi Taka (৳), reconciling accounts, and maintaining financial records.
• Platform delivery: Delivering betting markets, casino games, live dealer tables, and all other features of the nb77 platform to you.
• Customer support: Responding to enquiries, resolving complaints, managing disputes, and providing assistance via email and live chat.
• Fraud prevention and security: Detecting, investigating, and preventing fraud, money laundering, multi-accounting, bot activity, collusion, and other prohibited activities described in our Terms & Conditions.
• Responsible gaming: Monitoring gaming activity to identify signs of problem gambling, enforcing deposit limits, cooling-off periods, and self-exclusion requests, and providing responsible gaming tools.
• Marketing communications: Sending promotional emails, bonus notifications, and platform updates to users who have opted in to receive marketing communications. You may opt out at any time by contacting [email protected].
• Platform improvement: Analysing Usage Data and Technical Data in aggregate to improve platform performance, user experience, and game offerings.
• Legal and regulatory compliance: Complying with applicable laws, regulatory requirements, court orders, and legitimate requests from law enforcement authorities.

nb77 does not use your personal data for automated individual decision-making that produces significant legal effects on you, except where such processing is required by law or where you have provided explicit consent. All significant account decisions — including account suspension and fund withholding — involve human review.

6 Legal Basis for Processing

nb77 processes your personal data on the following legal bases, depending on the purpose of processing:

• Contract performance: Processing is necessary to perform the contract between you and nb77 — specifically, to provide you with access to the platform, process your transactions, and manage your account.
• Legal obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money-laundering requirements, and age verification obligations.
• Legitimate interests: Processing is necessary for nb77's legitimate business interests, including fraud prevention, platform security, and platform improvement, provided that these interests are not overridden by your privacy rights.
• Consent: Where nb77 relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

7 Data Sharing & Disclosure

nb77 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Game studio partners: Limited gaming session data is shared with licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) solely for the purpose of game delivery, outcome verification, and dispute resolution.
• Payment service providers: Financial data necessary to process deposits and withdrawals is shared with bKash, Nagad, and Rocket under strict data processing agreements.
• Fraud prevention providers: Technical and account data may be shared with specialist fraud detection and identity verification service providers engaged by nb77.
• Professional advisers: nb77 may share data with lawyers, auditors, and compliance consultants who are bound by confidentiality obligations.
• Law enforcement and regulators: nb77 will disclose personal data to competent authorities where required by law, court order, or legitimate regulatory demand. nb77 will notify affected users of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of nb77's business, user personal data may be transferred to the acquiring entity. Affected users will be notified of any change in data controller identity.

8 Cookies & Tracking Technologies

nb77 uses cookies and similar tracking technologies to enhance platform functionality, analyse user behaviour, and maintain platform security. The following categories of cookies are used on nb77:

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the nb77 platform, including logging in and placing bets. Analytical and functional cookies can be disabled without affecting core platform functionality, though some personalisation features may be lost.

nb77 does not use advertising or retargeting cookies and does not share cookie data with third-party advertising networks.

9 Data Retention

nb77 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law. The following retention periods apply:

• Account data and gaming history: Retained for the duration of your account plus a minimum of five years after account closure, to comply with anti-money-laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• Customer support communications: Retained for three years from the date of the last communication in each support thread, unless the communication relates to a formal dispute, in which case it is retained for the duration of the dispute plus three years.
• Technical and usage data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent plus three years, to allow nb77 to demonstrate compliance with consent requirements.

When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, nb77 will securely delete or anonymise that data in accordance with its internal data disposal procedures.

10 Data Security

nb77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption: All data transmitted between your device and the nb77 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encryption at rest: Sensitive personal data — including KYC documents, financial records, and identity data — is encrypted at rest using AES-256 encryption.
• Password hashing: User passwords are never stored in plain text. Passwords are processed using a one-way cryptographic hashing algorithm with a unique salt per user account.
• Access controls: Access to personal data within nb77's systems is restricted on a strict need-to-know basis. Staff who are not required to access personal data for their role are denied access.
• Security monitoring: nb77 operates 24/7 automated security monitoring to detect and respond to suspicious access attempts, data breaches, and anomalous system activity.
• Regular security assessments: nb77 conducts periodic security audits and vulnerability assessments to identify and address potential weaknesses in its data security infrastructure.

11 Your Rights

As a user of the nb77 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact nb77 at [email protected] with the subject line "Data Rights Request". nb77 will respond to all data rights requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data that nb77 holds about you. nb77 will provide this information in a commonly used electronic format.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by nb77 be corrected or completed without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interests grounds. This right is subject to nb77's legal retention obligations — data that must be retained for legal or regulatory compliance purposes cannot be erased on request.
• Right to restriction of processing: You have the right to request that nb77 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that nb77 transmit that data to another controller where technically feasible.
• Right to object: You have the right to object to nb77 processing your personal data on the basis of legitimate interests, including profiling. nb77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where nb77 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect processing already carried out under the previous consent.

nb77 will not charge a fee for responding to data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. nb77 reserves the right to verify your identity before responding to any data rights request.

12 Children's Privacy

nb77 is strictly an adult platform. The nb77 platform is intended exclusively for individuals who are 21 years of age or older. nb77 does not knowingly collect personal data from individuals under the age of 21.

nb77 employs age verification measures at the point of registration and during the KYC process to prevent underage access to the platform. If nb77 discovers that personal data has been collected from a user who is under 21 years of age, that data will be permanently deleted, the account will be closed, and any funds held in the account will be handled in accordance with nb77's underage gambling policy as described in the Terms & Conditions.

If you have reason to believe that a minor has registered on nb77 using false information, please notify us immediately at [email protected] so that the account can be investigated and closed promptly.

13 Third-Party Links

The nb77 platform may, from time to time, contain references to third-party services, game providers, or payment platforms. These third-party services have their own independent privacy policies. nb77 is not responsible for the privacy practices or content of third-party services and does not accept any liability in connection with them.

The inclusion of a reference to a third-party service provider (such as bKash, Nagad, Rocket, Pragmatic Play, or Evolution Gaming) on the nb77 platform does not constitute an endorsement of that provider's privacy practices. Users are encouraged to review the privacy policies of any third-party services they interact with directly.

14 Amendments to This Policy

nb77 reserves the right to amend this Privacy Policy at any time. When material changes are made to this policy, nb77 will notify registered users by email to the address on file and by a prominent notice on the nb77 platform. The revised policy will be published on this page with an updated effective date.

Your continued use of the nb77 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should discontinue use of nb77 and may request account closure by contacting [email protected].

nb77 recommends that you review this Privacy Policy periodically to remain informed about how your personal data is being protected and used. The current version of the policy is always accessible at https://nb77.io/privacy-policy.

15 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which nb77 handles your personal data, please contact our dedicated data protection team using the details below. All data-related enquiries should be submitted in writing via email for a full written response.